100% SATISFACTION GUARANTEE
We want you to be 100% pleased with everything you purchase from GoldenGroomingCo.com. If you are unhappy with any of our products, please contact us so we can help replace any item or receive a full refund by following these simple steps:
- Contact us via email@example.com, with your issue in the “Subject” of your email
- Please include your: Order # and the Specific Items affected
- Include a few snapshots of your order or packing slip that shows the error
- And we’ll be sure to follow-up with you, with a solution within 24hrs.
HASSLE-FREE SUPPORT: Let us ship to you!
We produce fresh batches of all-natural products every week for everyone in the #BeardGang, and to uphold the highest standards of hygiene and customer safety, we don’t accept product returns or exchanges at this time.
Don't worry! Contact us via the above steps, to review your case and start the “re-ship” process in 24hrs. We also provide free Route+ Shipping Insurance on orders to help provide support for any damaged or missing shipments.
Just let us know as soon as you see the issue, as we’re happy to help all customers troubleshoot any order *within 60 Days of purchase.*
Please review our FAQ’s for more Shipping questions + answers.
Shipping Methods: Please keep in mind that all shipping couriers are experiencing temporary delays.
- Standard Ground Shipping: Always free on Orders over $30, and used for large orders of multiple gift boxes or bundles.
- Standard Shipping: 7-10 Days, $6.95
- Priority Shipping: 2-5 Days, $9.95
- FedEx: Always free on Gift Boxes, Bundles and Subscription Orders
- FedEx Priority Shipping: $9.95
- FedEx Expedited Shipping: 2-4 Days, $13.95
You can select your shipping of choice during checkout on your order - make sure to enter any Discount or Shipping codes.
We ship all over the world for a flat fee per geographical region. We are incorporating new destinations for shipping in these regions as fast as possible, but in case of any questions about your location contact: firstname.lastname@example.org
Flat Fee Summary:
- Canada - $30 USD
- Europe - $40 USD
- Africa - $45 USD
- Middle East - $45 USD
Please note: Customs can hold a package for up to 30 days, so please be patient. If you think there's an issue with your package being lost or stuck, please email us at email@example.com.
Route+ Package Insurance
Team Golden Grooming is happy to share that we’ve partnered with ROUTE+ premium package and shipping insurance to protect your order door-to-door for a worry-free shipping experience(yay!), in the case of a lost, stolen or damaged package.
For full coverage details, please refer to the Route Package Protection Policy.
How does it work?
1. Make a purchase at GoldenGroomingCo.com, and automatically receive ROUTE Shipping Insurance on your order, for free! :)
2. You’ll receive a ROUTE confirmation email with all the coverage details straight to you
3. In the unlikely case your order is lost, damaged in transit, or stolen on it’s way to you - head to: https://claims.route.com/ to file your claim.
For More Route FAQ’s, Claim Details and Timelines, please check our FAQ Section.
If you need any help, feel free to contact us anytime via our store Webchat or via email to: firstname.lastname@example.org